zbuzz Privacy Policy

Introduction and Scope

This privacy policy applies to all users of the zbuzz platform. By using the zbuzz website, creating an account, or using any of our services, you are considered to have accepted the terms of this policy.

zbuzz is an online gaming and betting platform for users in Bangladesh. The aim of this policy is to clearly inform you why your data is collected, how it is used, and what measures we take to protect your privacy.

This policy supplements our Terms and Conditions. Together, both documents form the complete framework for user experience and protection on zbuzz. Where a conflict arises between the two documents on any matter, this privacy policy will take precedence in that specific area.

Types and Methods of Data Collection

zbuzz collects your information in several ways. Data comes from three main sources: the registration process, your use of the service, and your communication with us.

2.1 Registration Data

When you open an account on zbuzz, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• National ID or passport details for identity verification

2.2 Transaction Data

Records of financial activity carried out through bKash, Nagad, Rocket, or Upay during deposits and withdrawals are stored in our system. This includes the date, amount, method, and reference number of each transaction.

2.3 Usage Data

Behavioral data is collected automatically — how long you spend on the platform, which games or sections you use most, and which pages you visit.

2.4 Device and Technical Data

• IP address and device identifier
• Browser type and operating system version
• Connection type (mobile data or Wi-Fi)
• Cookie and local storage data

Purpose of Data Use

zbuzz uses collected data only for specific and lawful purposes. The main purposes are described below in order:

3.1 Account Management and Verification

Data is used for account creation, identity verification (KYC), login security, and OTP verification. This ensures that every account belongs to a real and eligible person.

3.2 Service Operation and Improvement

By analyzing how you use the platform, we improve the overall experience, decide on adding new games or sections, and resolve technical issues quickly.

3.3 Financial Security and Fraud Prevention

Transaction history is monitored to detect suspicious activity. This is essential for protecting users' funds and maintaining the integrity of the platform.

3.4 Responsible Gaming Monitoring

By monitoring gameplay patterns, we assist users who may be at risk. In accordance with the Responsible Gaming guidelines, users may be contacted directly when needed.

3.5 Customer Support

When you seek assistance via live chat or email, having access to your account information allows us to provide fast and accurate resolutions.

Data Storage and Security

zbuzz gives the highest priority to the security of your data. All data stored on our servers is protected with industry-standard security technology.

4.1 Encryption and SSL

All data exchanged between your browser and our servers is protected through SSL (Secure Sockets Layer) encryption. Passwords and sensitive data are stored in hashed and encrypted form so that no one can read them directly.

4.2 Access Control

Among zbuzz staff, only those assigned to specific responsibilities are granted limited access to data on a need-to-know basis. Internal security protocols are strictly followed and staff receive regular training.

4.3 Regular Security Reviews

Security audits are conducted regularly to identify system vulnerabilities. Any risk identified is addressed promptly.

Sharing Data with Third Parties

zbuzz does not sell or transfer your personal data to third parties for commercial purposes. However, data may be shared in a limited way in certain specific circumstances:

5.1 Payment Processing Providers

The minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. Each of these providers operates under its own privacy policy.

5.2 Game and Technology Providers

We work with various game studios including Evolution, Pragmatic Play, PG Soft, and JILI to operate games on our platform. Limited data may be shared for technical purposes during gameplay, but this is governed by contractual confidentiality agreements.

5.3 Legal Obligations

zbuzz is required to provide information in accordance with valid legal orders or government directives. In such cases, only the specifically requested information is provided.

5.4 Analytics Providers

Analytics tools used to measure platform performance receive only statistical and anonymised data — never directly identifiable information.

Cookies and Tracking Technologies

Cookies are used on the zbuzz website. A cookie is a small data file stored on your device that helps the website recognise you and remember your preferences.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and the core operation of the platform. Disabling them may cause some services to not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, layout, or settings so you do not have to set them up again each time.

6.3 Analytics Cookies

Data on which pages are used most and where users spend the most time is collected and used to improve the platform. These cookies generate anonymous statistics.

6.4 Cookie Controls

You can manage cookies from your browser settings. Please note that disabling essential cookies may limit some services.

Your Rights

zbuzz believes you should be in control of your own data. You may exercise the following rights at any time:

7.1 Right to Access

If you would like to know what information zbuzz holds about you, contact the support team. After verification, the information will be provided within a set timeframe.

7.2 Right to Correction

If any information in your account is incorrect, you may request a correction. Changes will be made after your identity is verified with accurate information.

7.3 Right to Close Your Account

You may request that your account be closed. However, certain data must be retained for a legally defined period for financial and legal reasons.

7.4 Right to Opt Out of Marketing

If you do not wish to receive promotional messages from zbuzz, you can opt out through your account settings or by contacting us.

Protection of Minors' Data

All zbuzz services are exclusively for persons aged 21 or older. We do not knowingly collect any information from minors.

Age is verified at registration and further confirmed through the ID-based KYC process. If evidence is found that a minor's information was collected by mistake, that account is closed immediately and the relevant data is deleted.

If a parent or guardian believes their child is using zbuzz, please notify our support team immediately.

Data Retention Period

How long zbuzz retains your data depends on the type of data and the purpose for which it was collected.

9.1 Data for Active Accounts

All account data is retained for as long as your account remains active. This is necessary for continuity of your experience and for security.

9.2 Data for Closed Accounts

Even after an account is closed, financial transaction records and identity verification data are retained for a set period due to legal obligations.

9.3 Log and Device Data

Technical log files and device data are kept for a limited period for security and troubleshooting purposes, after which they are automatically deleted.

Policy Changes

zbuzz may update this privacy policy when necessary. The policy may be revised if the scope of services expands, legal requirements change, or technological developments occur.

For significant changes, registered users will be notified in advance by email or platform notification. Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

You are encouraged to check this page regularly to stay informed about such changes and to be aware of your rights and responsibilities. To learn more about us, visit our About Us page.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the zbuzz support team. Our support team is available 24/7 in Bengali and English via live chat and email.

You can contact us by email: [email protected]

For general questions, you may also visit our FAQ section — many questions are already answered there.