zbuzz Terms and Conditions

1 Introduction and Definitions

This terms and conditions document forms a binding agreement between the zbuzz platform and all its users. "zbuzz", "platform", "we" or "company" refers to the zbuzzlogin.cam website and all associated mobile applications and services. "You", "user" or "member" refers to any adult who is registered on or uses this platform.

The key terms used in these conditions are defined below. "Account" means the profile created by registering on zbuzz. "Balance" means the total amount held in your account, where real money and bonus money are tracked separately. "Wagering Requirement" means the condition specifying how many times bonus funds must be wagered before they become eligible for withdrawal.

These terms and conditions will always take precedence over any promotional communications, in-app notifications or verbal statements from customer support from zbuzz.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to use any service on the zbuzz platform. Creating an account on behalf of a minor is strictly prohibited. Providing false information about age will result in immediate account closure and forfeiture of all associated balances.

2.2 Single Account Policy

Each person may open only one account. If the same person operates multiple accounts, all accounts will be closed and no balances will be returned. The same rule applies to operating multiple accounts from the same device, IP address or payment method.

2.3 Registration Information

You must provide accurate and truthful information at the time of registration — including name, date of birth, mobile number and email address. Providing false or incomplete information may cause verification to fail and withdrawals may be temporarily held. Contact the support team if you need to update your information.

3 Account Verification

zbuzz reserves the right to verify your identity at any time. Verification may become mandatory especially at the time of a withdrawal request or when unusual activity is detected.

3.1 Required Documents

You may be asked to submit one or more of the following documents for verification:

• A clear photo of your National ID (NID) or passport
• OTP verification via the registered mobile number
• A document proving that the name matches the payment method used
• A utility bill or bank statement as proof of address (where applicable)

3.2 Verification Process

After documents are submitted, zbuzz will verify them as quickly as possible. Some services may be temporarily limited while verification is in progress. Once verification is successfully completed, all services will be fully available.

4 Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on zbuzz is ৳100. Accepted payment methods for deposits are: bKash, Nagad, Rocket and Upay. After each deposit transaction is completed, it may take a little time for the balance to be credited.

Deposits must be made only from a mobile banking account registered in your own name. Deposits made through someone else's account or via a third party will not be accepted and such transactions may be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Available withdrawal methods are: bKash, Nagad, Rocket and Upay. Withdrawals generally take between 30 minutes and 3 hours to process.

Withdrawal requests may only be made to the same payment method used for the deposit or to an account registered in your own name. Before withdrawing any bonus funds, the associated wagering requirement must be fully met.

4.3 Transaction Cancellation

Once a deposit has been completed, it cannot be cancelled. If a withdrawal request is still being processed, it may be possible to cancel it within a certain period — contact support for this.

5 Bonuses and Promotions

5.1 Welcome Bonus

zbuzz's welcome bonus is a 100% bonus on the first deposit, up to ৳15,000. If this bonus is claimed, the bonus amount must be wagered 25 times before withdrawal. For example: depositing ৳1,000 adds ৳1,000 in bonus funds, giving a total balance of ৳2,000, and the wagering requirement is ৳1,000 × 25 = ৳25,000.

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotions:

1. A bonus may be claimed only once — not multiple times from the same person or device.
2. Bonus funds cannot be withdrawn directly; they only become eligible for withdrawal after the wagering requirement is met.
3. A bonus cannot be claimed after a promotion has expired.
4. zbuzz reserves the right to change, suspend or cancel any bonus without explanation.
5. A bonus is not a substitute for cash under any circumstances.

5.3 VIP Program

zbuzz's VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. Each level provides a weekly cashback benefit, which is a fixed percentage of that week's net losses. The Diamond level offers up to 1.5% weekly cashback. For example: a Gold level member who has a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 in cashback.

6 Gaming Rules and Fair Conduct

6.1 Game Results

All games on zbuzz are operated by third-party technology providers. Game results are determined by Random Number Generator (RNG) technology, which is completely impartial and not predetermined. zbuzz does not alter game results and has no ability to do so.

6.2 Betting Rules

Each game and betting market has its own rules, which are displayed in the game interface or in the relevant section. If incorrect odds or payouts are displayed due to a technical error, zbuzz reserves the right to void the bets concerned. Any funds incorrectly credited due to such an error will be recovered.

6.3 Betting Dispute Resolution

If you have an objection regarding a bet or game result, you must notify the support team within 72 hours of the event. zbuzz will properly investigate each complaint and communicate its decision. zbuzz's decision will be considered final.

7 Responsible Gaming

zbuzz believes that gaming is a form of entertainment and should never be a cause of financial hardship. It is every user's responsibility to follow the Responsible Gaming Guidelines.

7.1 Limit-Setting Features

Users can set deposit limits, betting limits and session time limits on their accounts. Using these features is entirely optional, but zbuzz strongly encourages it.

7.2 Self-Exclusion

If a user feels that gaming is having a negative impact on their life, they can contact the support team to request that their account be closed for a set period or permanently. While self-exclusion is active, zbuzz will not send any promotional messages to that user.

8 Prohibited Activities

Any of the following activities are strictly prohibited on the zbuzz platform:

• Match fixing or following any kind of fraudulent betting strategy
• Bonus abuse — attempting to claim a bonus multiple times through multiple accounts or different payment methods
• Using automated bots, scripts or third-party software to gain an unfair advantage in games or betting
• Exploiting any security vulnerability or technical issue on the platform and failing to report it to zbuzz
• Depositing funds from any illegal source or using the platform for money laundering purposes
• Attempting to access another user's account or carrying out activities intended to harm other users
• Behaving in an indecent or offensive manner towards zbuzz staff, the support team or other users

9 Account Suspension and Closure

9.1 Suspension at zbuzz's Discretion

zbuzz may temporarily suspend any account at any time for security reasons, on suspicion of a terms violation, or when verification is required. During suspension, deposit, withdrawal and gaming activity will be unavailable.

9.2 Closure at User's Request

You may close your account at any time by notifying the support team. Before the account is closed, you will be given the opportunity to withdraw any remaining balance, provided no wagering requirement is outstanding.

9.3 Permanent Closure

zbuzz may permanently close any account due to a serious breach of terms, evidence of fraud or a legal requirement. In such cases, no appeal regarding forfeited balances will be accepted.

10 Limitation of Liability

zbuzz makes every effort to maintain the quality of its services, but zbuzz bears no liability in the following cases:

• If a bet or game is lost due to an internet connection failure
• For problems caused by delays or errors from third-party payment providers
• For unexpected technical issues, server downtime or during maintenance periods
• For losses resulting from sharing your own account credentials (password, OTP) with others
• For delays or problems caused by providing incorrect personal information

zbuzz's maximum liability for any loss will be limited to the real money held in the relevant account at that time.

11 Personal Data and Privacy

zbuzz gives the highest priority to protecting users' personal data. Our platform uses SSL encryption technology to keep all data secure. Full details on how personal data is collected, used and protected can be found in the Privacy Policy.

zbuzz never sells or rents your personal information to third parties. However, information may be shared with authorities due to legal obligations or to comply with anti-money laundering regulations.

You are responsible for the security of your own account. Do not share your login details with anyone, and make sure to log out properly after each session.

12 Changes to Terms

zbuzz reserves the right to change these terms and conditions, in part or in full, at any time. If there are significant changes, users will be notified by email or app notification.

If you continue to use the platform after changes take effect, you will be considered to have accepted the new terms. If you do not wish to accept the updated terms, please close your account.

For any questions or uncertainties about these terms, contact the zbuzz support team. You may also find answers to many of your questions in the Frequently Asked Questions section.