Responsible Gaming —
Stay safe and enjoy within your limits
zbuzz believes that betting and casino gaming are entertainment, not an obligation. On this page you will find all the ways to manage your gaming habits — including deposit limits, self-exclusion, and support information.
Why it matters to know your limits
To ensure every user has an enjoyable experience at zbuzz, we make responsible gaming our top priority. Betting and online gaming are legitimate entertainment for adults — but like any form of entertainment, knowing your own limits matters. Responsible gaming means keeping your daily budget, time, and mental health in mind when you play.
Under our Terms and Conditions, all zbuzz services are available to those aged 21 and above only. Accounts are activated after age verification, and there is no way for minors to open an account. If a younger member of your household could access your account or device, keep your login secure and disable auto-login.
For any questions about gaming habits, account security, or personal information, visit our FAQ page or get direct support via 24/7 live chat or email — in both Bengali and English.
zbuzz always wants players to play voluntarily and with awareness. If you ever feel that gaming is getting out of control, do not delay — use the self-control tools listed below or seek support. Under our Privacy Policy, all your information is kept secure and requests for self-exclusion or limit-setting are handled with complete confidentiality.
Tools to keep yourself in control
zbuzz has several self-control features that you can activate at any time. Our support team is ready to help immediately via live chat or email.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once the limit is reached, no new deposit can be made until the set period ends. Increasing a limit requires a waiting period, but reducing it takes effect immediately.
Session Time Limit
Set a time limit on how long you play in one sitting. When the time is up, your account is automatically logged out. This helps avoid long gaming sessions and builds the habit of taking breaks.
Loss Limit
Set a limit on how much you can lose within a given period. Once that amount is lost, the system automatically stops further betting, to prevent large losses in moments when you are not thinking clearly.
Cool-Off Period
If you want a temporary break, put your account on hold for 1 day to 6 weeks. During this time you cannot log in, bet, or deposit. Once the break ends, your account resumes normally.
Self-Exclusion
If you need a long-term break, activate self-exclusion for 6 months or more. Promotional communications will also stop during this period. Contact 24/7 live chat for assistance.
Reality Check Reminder
A pop-up notice appears at set intervals showing a summary of how long you have been playing and how much you have won or lost. This helps you stay aware of your gaming session.
To activate any of these tools, contact zbuzz support — email: [email protected]
Recognise the warning signs
If you notice these signs, pause for a moment — they indicate that gaming habits may be getting out of control.
Spending beyond your budget
If your monthly finances do not add up, or you feel like using rent or food money for betting, that is a danger sign.
Losing track of time
Sitting down for a few minutes and ending up playing for hours, or skipping sleep or work, is a cause for concern.
Chasing losses
The tendency to bet more to recover lost money — this makes losses grow quickly.
Hiding it from family
Keeping your gaming a secret from family or friends, or lying about it.
Betting with borrowed money
Borrowing from others or using credit to place bets is a serious warning sign.
Mood changes
Feeling anxious or angry when you cannot play, or using gaming as a way to relieve stress.
zbuzz's commitment to responsibility
We do not only provide gaming services — ensuring the mental wellbeing of players is also part of our responsibility. From self-exclusion to professional support information — everything is always available free of charge.
Practical tips for responsible gaming
Before you play, ask yourself: what is my budget for today? Will I be able to stop if I reach that limit? Treating profits from gaming as a source of income is a dangerous mindset. Always view betting as entertainment — winning is a possibility, not a guarantee.
A good habit is to check your account transaction history every week. Compare deposits and withdrawals — if you notice that deposits consistently exceed withdrawals each week, it is time to review. The full transaction history on your zbuzz account is available to view at any time.
Talk openly with your family. If someone expresses concern about your gaming habits, listen carefully rather than dismissing it. You can also speak with a professional counsellor — that is a sign of awareness, not weakness.
Keeping the following in mind makes responsible gaming easier:
- Set a budget in advance and stop when you have lost that amount
- Do not bet while drinking or under stress
- Do not make gaming your only entertainment — balance it with other hobbies
- Think of it as spending time enjoyably, rather than aiming to win
- Take regular breaks — at least 15 minutes every hour
- Avoid betting just before going to sleep
Ways to get help
You do not have to face this alone. zbuzz support, family, and professional counsellors are all here for you.
zbuzz 24/7 Live Chat
Contact our support team directly at any time. Self-exclusion, setting limits, or requesting an account closure — all of this can be done via live chat. You can communicate in Bengali.
Email Support
To request support in writing, email: [email protected] — all emails related to responsible gaming are answered promptly and confidentially.
Family and Close Ones
Talk openly with a trusted family member or friend. If someone is concerned about your gaming habits, finding a solution together is much easier. The people close to you are your first support system.
Professional Counselling Services
A mental health specialist or behavioural counsellor can provide effective help in dealing with gaming addiction. This service is available at local hospitals or community clinics.
Self-Help and Information
Look for reading materials in Bengali on gaming behaviour. Keep a gaming diary — how long you played, how much money, and how you were feeling. This information can also be shared with a counsellor.
Immediate Account Closure
If you feel you need to stop right now, tell us on live chat — we will immediately close your account temporarily or permanently, without asking any questions. This process is completely free and confidential.
Protecting minors
zbuzz strictly prohibits anyone under 21 from opening an account or playing. Age is verified at registration, and additional verification is in place for cases where there is any doubt.
If there are teenagers in your home, take the following steps:
- Always log out of the zbuzz app or site after use
- Do not share your password or PIN with anyone
- Keep separate passwords for your banking apps and bKash/Nagad/Rocket accounts as well
- Disable saved browser passwords on shared devices
- Talk openly with your teenage child about the risks of online gaming and betting
If you suspect a minor has created or used a zbuzz account, immediately email [email protected] or inform us via live chat. Reports of this kind are taken very seriously.
Responsible Gaming Questions and Answers
Answers to common questions about self-exclusion, setting limits, and getting support.